Glossary
Deutsche Post
Cross-border mail (outbound)
All outbound international mail.
Dialogue marketing
Market-orientated activities that apply direct communications to selectively reach target groups using a personal, individualised approach.
E-Postbrief
A secure and reliable means of online communication that can be delivered both electronically and by traditional mail.
Federal Network Agency (Bundesnetzagentur)
German national regulator for electricity, gas, telecommunications, post and railway.
Maxibrief
Letter measuring a maximum of 353 × 250 × 50 mm and weighing up to 1,000 g.
Packstation
Parcel machine where parcels and small packages can be deposited and collected around the clock.
Paketbox
Parcel box for franked parcels and small packages (maximum dimensions: 50 × 40 × 30cm).
Partner outlets
Postal retail outlets operated primarily by partners in the retail sector who offer postal services in addition to their core businesses.Postal retail outlets operated primarily by partners in the retail sector who offer postal services in addition to their core businesses.
Postal Act (Postgesetz)
The purpose of the German postal act, which took effect on 1 January 1998, is to promote postal competition through regulation and ensure the nationwide provision of appropriate and sufficient postal services. It includes regulations on licensing, price control and the universal service.
Preferred periodical
A press product of which more than 30% consists of journalistic reporting.
Price-cap procedure
Procedure whereby the German Federal Network Agency approves prices for certain mail products. The agency approves prices on the basis of parameters it stipulates in advance, which set the average changes in these prices within baskets of services defined by the agency.
Standard letter
Letter measuring a maximum of 235 × 125 × 5mm and weighing up to 20g.
Standard periodical
A press product of which no more than 30% consists of journalistic reporting.
Targeting
Target-specific advertising on websites aimed at achieving the highest possible advertising effectiveness.
DHL
Aftermarket logistics
Logistics services for manufacturer exchanges, returns and repairs.
B2C
The exchange of goods, services and information between companies and consumers.
Business process outsourcing
Outsourcing specific business functions to a third-party service provider.
Collect and return
Goods are picked up from end users at different addresses, transported to the pre-determined repair company, collected after repair and returned to the end user.
Contract logistics
Complex logistics and logistics-related services along the value chain that are performed by a contract logistics service provider. Services are tailored to a particular industry or customer and are generally based on long-term contracts.
Day Definite
Delivery of shipments on a specified day.
DHL Customer Solutions & Innovations (DSI)
A unit in which we merged our key account management, Global Customer Solutions (GCS), our innovation unit, DHL Solutions and Innovations (DSI), and our strategic sector management in order to deliver on our customer promise and to bundle all cross-divisional DHL activities.
E-fulfilment
Fulfilment services for the e-commerce market.
Full truckload
Complete capacity of truck is utilised, from sender to receiver.
Gateway
Collection point for goods intended for export and for further distribution of goods upon import; customs clearance point.
Hub
Collection centre for the trans-shipment and consolidation of flows of goods.
Inbound logistics
Supply of manufacturing and assembly locations.
Inbound-to-manufacturing
The procurement of goods and their transport from the place of origin/manufacture to the production line.
Intermodal transport
Transport chain combining different modes of transport, often road and rail.
Lead logistics provider
A logistics service provider who assumes the organisation of all or key logistics processes for the customer.
Less than container load
Loads that will not fill a container and are consolidated for ocean transport.
Less than truckload
Shipment weighing approximately three tonnes that is smaller than a full truckload and consolidated with other senders’ and/or receivers’ shipments into one load for transport.
Maintenance, Repair & Operations
The product relates to the supply of goods which do not become part of the end product but are consumed during maintenance, repair and general operations processes.
Medical Express
The transport of time-critical or temperature-critical medical shipments such as blood and tissue samples to medical facilities, hospitals, laboratories or research institutes, usually related to clinical trials of new medications.
Multimodal transport
Combines a minimum of two different means of transport for a shipment, such as air, sea, rail and ground.
Part truckload
Shipment that does not constitute a full truckload but is transported from point of departure to destination without trans-shipment.
Same Day
Delivery within 24 hours of order placement.
Supply chain
A series of connected resources and processes from sourcing materials to delivering goods to consumers.
TEU
Twenty-foot equivalent unit. Standardised 20-foot-long, 8-foot-wide container unit (6 x 2.4 metres).
Time Definite
Delivery of time-critical shipments for which the day or time of delivery has been specified or guaranteed
Transported Asset Protection Association (TAPA)
A forum that unites manufacturers, logistics providers, freight carriers, law enforcement authorities and other stakeholders with the common aim of reducing losses from international supply chains.