Deutsche Post DHL Annual Report 2012

Annual Report 2012

Seal: DHL in China


Deutsche Post

Cross-border mail (outbound)

All outbound international mail.

Dialogue marketing

Market-orientated activities that apply direct communications to selectively reach target groups using a personal, individualised approach.


A secure and reliable means of online communication that can be delivered both electronically and by traditional mail.

Federal Network Agency (Bundesnetzagentur)

German national regulator for electricity, gas, telecommunications, post and railway.


Letter measuring a maximum of 353 × 250 × 50 mm and weighing up to 1,000 g.


Parcel machine where parcels and small packages can be deposited and collected around the clock.


Parcel box for franked parcels and small packages (maximum dimensions: 50 × 40 × 30cm).

Partner outlets

Postal retail outlets operated primarily by partners in the retail sector who offer postal services in addition to their core businesses.Postal retail outlets operated primarily by partners in the retail sector who offer postal services in addition to their core businesses.

Postal Act (Postgesetz)

The purpose of the German postal act, which took effect on 1 January 1998, is to promote postal competition through regulation and ensure the nationwide provision of appropriate and sufficient postal services. It includes regulations on licensing, price control and the universal service.

Preferred periodical

A press product of which more than 30% consists of journalistic reporting.

Price-cap procedure

Procedure whereby the German Federal Network Agency approves prices for certain mail products. The agency approves prices on the basis of parameters it stipulates in advance, which set the average changes in these prices within baskets of services defined by the agency.

Standard letter

Letter measuring a maximum of 235 × 125 × 5mm and weighing up to 20g.

Standard periodical

A press product of which no more than 30% consists of journalistic reporting.


Target-specific advertising on websites aimed at achieving the highest possible advertising effectiveness.


Aftermarket logistics

Logistics services for manufacturer exchanges, returns and repairs.


The exchange of goods, services and information between companies and consumers.

Business process outsourcing

Outsourcing specific business functions to a third-party service provider.

Collect and return

Goods are picked up from end users at different addresses, transported to the pre-determined repair company, collected after repair and returned to the end user.

Contract logistics

Complex logistics and logistics-related services along the value chain that are performed by a contract logistics service provider. Services are tailored to a particular industry or customer and are generally based on long-term contracts.

Day Definite

Delivery of shipments on a specified day.

DHL Customer Solutions & Innovations (DSI)

A unit in which we merged our key account management, Global Customer Solutions (GCS), our innovation unit, DHL Solutions and Innovations (DSI), and our strategic sector management in order to deliver on our customer promise and to bundle all cross-divisional DHL activities.


Fulfilment services for the e-commerce market.

Full truckload

Complete capacity of truck is utilised, from sender to receiver.


Collection point for goods intended for export and for further distribution of goods upon import; customs clearance point.


Collection centre for the trans-shipment and consolidation of flows of goods.

Inbound logistics

Supply of manufacturing and assembly locations.


The procurement of goods and their transport from the place of origin/manufacture to the production line.

Intermodal transport

Transport chain combining different modes of transport, often road and rail.

Lead logistics provider

A logistics service provider who assumes the organisation of all or key logistics processes for the customer.

Less than container load

Loads that will not fill a container and are consolidated for ocean transport.

Less than truckload

Shipment weighing approximately three tonnes that is smaller than a full truckload and consolidated with other senders’ and/or receivers’ shipments into one load for transport.

Maintenance, Repair & Operations

The product relates to the supply of goods which do not become part of the end product but are consumed during maintenance, repair and general operations processes.

Medical Express

The transport of time-critical or temperature-critical medical shipments such as blood and tissue samples to medical facilities, hospitals, laboratories or research institutes, usually related to clinical trials of new medications.

Multimodal transport

Combines a minimum of two different means of transport for a shipment, such as air, sea, rail and ground.

Part truckload

Shipment that does not constitute a full truckload but is transported from point of departure to destination without trans-shipment.

Same Day

Delivery within 24 hours of order placement.

Supply chain

A series of connected resources and processes from sourcing materials to delivering goods to consumers.


Twenty-foot equivalent unit. Standardised 20-foot-long, 8-foot-wide container unit (6 x 2.4 metres).

Time Definite

Delivery of time-critical shipments for which the day or time of delivery has been specified or guaranteed

Transported Asset Protection Association (TAPA)

A forum that unites manufacturers, logistics providers, freight carriers, law enforcement authorities and other stakeholders with the common aim of reducing losses from international supply chains.