Deutsche Post DHL Annual Report 2012

Annual Report 2012

Seal: DHL in China

Divisions

Excerpts from Deutsche Post AG's 2012 Group Annual Report.

DEUTSCHE POST

As Europe’s largest postal company, we deliver more than 64 million letters and transport more than three million parcels every working day in Germany alone. Our core market of Germany is not the only place in which we offer our services. We also transport mail and parcels internationally.


DHL

As an international express service provider, an air, ocean and road freight forwarder, as well as a supply chain specialist, we offer our customers an extensive range of integrated logistics solutions. With a network that spans the globe, we are amongst the leading providers in our business segments. We continuously improve our services in order to meet our customers’ needs.


Overview

Key figures by operating division
€m
2011
adjusted
2012 +/– % Q4 2011
adjusted
Q4 2012 +/– %
MAIL
Revenue 13,973 13,972 0.0 3,853 3,851 –0.1
of which Mail Communication 5,430 5,236 –3.6 1,458 1,381 –5.3
                Dialogue Marketing 2,605 2,497 –4.1 690 675 –2.2
                Press Services 782 744 –4.9 201 189 –6.0
                Value-Added Services 238 236 –0.8 66 64 –3.0
                Parcel Germany 3,179 3,477 9.4 972 1,038 6.8
                Retail Outlets 822 850 3.4 226 229 1.3
                Global Mail 1,693 1,712 1.1 467 496 6.2
                Pension Service 100 101 1.0 23 23 0.0
                Consolidation/Other –876 –881 –0.6 –250 –244 2.4
Profit from operating activities (EBIT) 1,107 1,051 –5.1 246 373 51.6
Return on sales (%)1 7.9 7.5 6.4 9.7
Operating cash flow 924 –1,445 487 –1,415
EXPRESS
Revenue 11,691 12,778 9.3 3,100 3,342 7.8
of which Europe 5,361 5,614 4.7 1,414 1,482 4.8
                Americas 1,887 2,276 20.6 489 602 23.1
                Asia Pacific 3,718 4,301 15.7 996 1,121 12.6
                MEA (Middle East and Africa) 856 961 12.3 232 239 3.0
                Consolidation/Other –131 –374 < –100 –31 –102 < –100
Profit from operating activities (EBIT) 916 1,108 21.0 244 279 14.3
Return on sales (%)1 7.8 8.7 7.9 8.3
Operating cash flow 1,132 1,102 –2.7 452 495 9.5
GLOBAL FORWARDING, FREIGHT
Revenue 15,118 15,666 3.6 3,957 3,989 0.8
of which Global Forwarding 11,094 11,604 4.6 2,907 2,942 1.2
                Freight 4,162 4,192 0.7 1,085 1,081 –0.4
                Consolidation/Other –138 –130 5.8 –35 –34 2.9
Profit from operating activities (EBIT) 440 512 16.4 130 166 27.7
Return on sales (%)1 2.9 3.3 3.3 4.2
Operating cash flow 670 647 –3.4 262 237 –9.5
SUPPLY CHAIN
Revenue 13,223 14,340 8.4 3,548 3,733 5.2
of which Supply Chain 11,999 13,000 8.3 3,182 3,391 6.6
                Williams Lea 1,225 1,345 9.8 367 345 –6.0
                Consolidation/Other –1 –5 < –100 –1 –3 < –100
Profit from operating activities (EBIT) 362 416 14.9 73 115 57.5
Return on sales (%)1 2.7 2.9 2.1 3.1
Operating cash flow 394 432 9.6 183 275 50.3
  1. EBIT/revenue.
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